Verify your identity using your government-issued ID and your phone.
Document Verification by Verified.Me is now Interac® document verification service. For you, nothing changes. You can continue to rely on the same secure verification service that you’ve used for many years. Learn more
Interac® document verification service
Interac document verification service offers Canadians the option to digitally confirm their identity using a liveness check and accepted forms of government documents using their mobile phones. Get fast and convenient access to participating digital government and business services that require identity verification.
How it works
- Look for the Interac document verification service option when verifying your identity online.
- Follow the prompts to take a photo of your government-issued ID and a selfie to verify your identity with secure technology that uses one-time facial biometric analysis.
- You will be also asked to review and accept the terms of use.
Safety and security
Easy & convenient user experience
Complete the digital verification process from anywhere using your mobile phone. This option is simple and doesn’t require sending in physical documentation or in-person visits to verify your identity.
Faster verification times
A near real-time process that allows you to access participating services and information by verifying yourself quickly and securely.
More ways to verify
You have the choice to verify your identity digitally with a matching liveness check using a variety of accepted forms of government-issued identification documents including a Canadian passport, driver’s license, and more.
Support
What is Interac document verification service?
The Interac document verification service helps verify your identity using your government-issued photo ID and facial biometrics to access online services that require proof of identity, including certain banking services that could otherwise require an in-person visit. Interac document verification service is built with secure technology at its core to help protect you from fraud.
What do I use Interac document verification service for?
Interac document verification service enables you to safely and securely verify you have a valid government-issued photo ID when certain online services require proof of identity. It’s an easy and secure way to help verify you are who you say you are with participating service providers, which can save you time and in-person visits.
How does Interac document verification service work?
When verifying yourself online using Interac document verification service, you will be promoted to take a photo of your government-issued photo ID document and a selfie to confirm your proof of identify using market-leading technology that uses one-time facial biometric analysis.
What ID types are accepted?
At this time, our technology can be configured to supports the verification of up to 33 different key Canadian federal and provincially issued identification documents – with more to come! Depending on the participating service provider’s use case, supported documents may include:
- Passports (Canadian issued and select foreign passports)
- Driver’s licenses (all 13 provinces and territories)
- Provincial Photo ID cards (all provinces and territories; excluding Quebec)
- Indian status card
- Permanent residency cards
- Veteran’s Service Card
- Photo health card (British Columbia, Ontario, Nova Scotia, and Quebec – if permitted by regulation)
However, you may not see all the options available when you are using the Interac document verification service. This is because the participating service provider may opt to request select document types and/or the collection of certain document types (i.e. health cards) may be restricted in some jurisdictions.
Do I need to download an app?
No, you don’t need to download an app to use the service. The participating service provider will prompt you to use the Interac document verification service when verifying yourself online.
Who can I reach out to if I am having trouble using the service?
If you are not able to find the answers you are looking for in the FAQs, please reach out to our support team via email at dvs.support@interac.ca or by phone at 1-855-955-1956 and you will be connected with one of our support specialists.
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