Interac - For Consumers

 

Shop online and pay
directly from your bank account

Offered by hundreds of merchants for online payments, Interac Online allows you to pay for your purchases easily, directly from your bank account. Whether you’re ordering dinner, looking for a gift for a special someone, or treating yourself to that brand new pair of shoes you’ve been eyeing, Interac Online is an immediate, secure, and easy-to-use online payment method. All you need is access to online banking through a Participating Financial Institution. Payments made with Interac Online are conducted through the convenience of your existing online banking access, without requiring you to create any new user names, passwords or accounts.

Shop online and pay
directly from your bank account


Offered by hundreds of merchants for online payments, Interac Online allows you to pay for your purchases easily, directly from your bank account. Whether you’re ordering dinner, looking for a gift for a special someone, or treating yourself to that brand new pair of shoes you’ve been eyeing, Interac Online is an immediate, secure, and easy-to-use online payment method. All you need is access to online banking through a Participating Financial Institution. Payments made with Interac Online are conducted through the convenience of your existing online banking access, without requiring you to create any new user names, passwords or accounts.

Interac Online offers you privacy and security

When you pay for online purchases with Interac Online, none of your financial details, such as online banking information, is shared with the merchant or any third parties. Your payment is completed through your financial institution, who settles with the merchant using established and secure banking procedures.

Interac Online also helps you better manage your finances. You pay immediately using available funds from your bank account, unlike credit cards where you may owe more later.

Offer Interac Online to your customers today

Are you a merchant interested in offering Interac Online to your customers? Your first step is to contact a participating acquirer or payment service provider. Find out more about how to enable Interac Online here.

How Interac Online works

When you choose to pay with Interac Online, you will be guided through these simple steps when you're ready to checkout:

  • The online merchant’s checkout page will redirect you to the Interac Online gateway page, prompting you to select your financial institution.
  • Login to online banking and select the account you want to pay from. You will be prompted to confirm the payment amount.
  • Upon confirmation of your payment through your financial institution’s secure online banking, you will be returned to the merchant’s checkout confirmation page, where your order will be processed.

Understanding co-badged debit cards

debit card en REV

If you have a co-badged debit card with the Interac Debit logo and another payment brand’s logo on the front of the card, your card will use the Interac network at in-store merchant point-of-sale devices and to withdraw funds from ABMs, and will use the competing payment brand’s network for online or telephone purchases (also known as card-not-present transactions). This means you will not be able to use Interac Online for your online purchases. Any inquiries about the removal of the Interac Online functionality should be directed to your financial institution.

Understanding co-badged debit cards

debit card en REV

If you have a co-badged debit card with the Interac Debit logo and another payment brand’s logo on the front of the card, your card will use the Interac network at in-store merchant point-of-sale devices and to withdraw funds from ABMs, and will use the competing payment brand’s network for online or telephone purchases (also known as card-not-present transactions). This means you will not be able to use Interac Online for your online purchases. Any inquiries about the removal of the Interac Online functionality should be directed to your financial institution.

 

Our commitment to you

We are committed to working with all stakeholders, such as merchants, acquirers and financial institutions, to maintain the ongoing security of Interac Online, using industry leading fraud monitoring and detection capabilities.When you use Interac Online, you can expect:

  • protection against losses resulting from circumstances beyond your control
  • appropriate disclosure of information by your financial institution
  • compliance with the Canadian Code of Practice for Consumer Protection in Electronic Commerce by merchants offering this payment option

Our Commitment to You

We are committed to working with all stakeholders, such as merchants, acquirers and financial institutions, to maintain the ongoing security of Interac Online, using industry leading fraud monitoring and detection capabilities.

When you use Interac Online, you can expect:

  • protection against losses resulting from circumstances beyond your control
  • appropriate disclosure of information by your financial institution
  • compliance with the Canadian Code of Practice for Consumer Protection in Electronic Commerce by merchants offering this payment option

Interac Debit Headline to Grab User Attention

Zero Liability Policy

You will not be liable for losses resulting from circumstances beyond your control that are related to the payment transaction. This includes losses resulting from technical errors, system problems or fraud. In such cases, you – the customer – must make a claim with your financial institution for losses incurred. If the claim is determined to be valid, you will be reimbursed by your financial institution.

See our Zero Liability Policy for more information.

Interac Debit Headline to Grab User Attention

Customer disclosure

Financial Institutions must provide appropriate disclosure to their customers. Each Financial Institution is obligated to disclose the following:

  • Any fees associated with the use of the Interac Online service;
  • The customer’s responsibility for protecting their password and what the consequences are if this responsibility is violated;
  • Who the customer should contact in the event of a problem; and
  • The potential extent of losses that could occur due to unauthorized use of the Interac Online service.

Interac Debit Headline to Grab User Attention

Consumer protection

Merchants who offer Interac Online must comply with the Canadian Code of Practice for Consumer Protection in Electronic Commerce. The Code establishes benchmarks for good business practice for merchants engaged in commercial activities with consumers online. Requiring merchants to comply with the Code helps ensure that customers are dealing with reputable merchants for online purchases.

To view the Canadian Code of Practice for Consumer Protection in Electronic Commerce, please click here.