Interac - Interac e-Transfer

General

What is an INTERAC e-Transfer?

An Interac e-Transfer is a fast, secure and convenient way to send money to anyone in Canada from within the security of your online banking service. It uses email or text messaging for fast notification to the recipient that a transfer has been sent, while the participating financial institutions transfer the funds using established and secure banking procedures.

To send an Interac e-Transfer, all you need is an email address, online access to your bank account at a participating financial institution and the email address or mobile phone number of the person that you are sending money to. Email and/or text messages carry the notification while the financial institutions use existing payment networks to transfer the money to any financial institution in Canada.

If your financial institution does not yet offer the service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. This option is available when you click the link in the notice you get when receiving an Interac e-Transfer. If you cannot click on the link, either cut and paste or type the link into your browser. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

If I pay with INTERAC e-Transfer, is it the same as paying by Interac Debit or Interac Online?

No. While it is possible to pay for things using any of these Interac branded services, Interac e-Transfer is different because it is a way to electronically transfer money directly from one party to another. As such, the service has some of the advantages and disadvantages of paying with cash.

Once a transfer has been deposited, it cannot be cancelled or reversed.

Like using cash, you should send money transfers only to parties you know and trust. For most uses of the Interac e-Transfer service (sending money to family and friends, repaying IOUs, sending monetary gifts, etc.), you know the recipient well. For uses where you may not know the receiver well (e.g., online auction purchases), take the precautions you would take when making cash purchases. For auctions and online purchases, be sure to read and follow steps as recommended by operators of these websites to protect your money.

I received a text message from INTERAC, but did not opt in to this service. How do I stop receiving INTERAC text messages?

The text message was sent because someone chose to send you an Interac e-Transfer and notify you via text message. We recommend you let this person know you do not want to receive these messages. The sender can use your email address instead to send you a transfer.

To permanently stop all text message notifications from Interac e-Transfer, reply to an Interac e-Transfer text message with the message STOP (or text STOP to 100001). Once stopped, text message notifications cannot be reinstated.

Standard text messaging charges apply.

Will other financial institutions offer Interac e-Transfers in the future?

Yes. Canadian financial institutions know that people want to send money quickly and easily. Watch for upcoming announcements or contact your financial institution to find out when they will be offering Interac e-Transfers.

Can I respond to an INTERAC e-Transfer text message?

Yes, two responses (in both English and French) are accepted by the service and Interac will reply to these messages. Remember that text messages are limited to very few characters and therefore do not contain detailed information.

HELP

A HELP reply to short code 100001 will provide you with the address of this website, and instructions to type the link received in your notification into any browser.

STOP

To permanently stop all text message notifications from Interac e-Transfer, reply to any of the texts with the message STOP (or text STOP to 100001). Once stopped, text message notifications cannot be re-started.

Standard text messaging charges apply.

Can I send an Interac e-Transfer through this site?

No. The only way you can send an Interac e-Transfer is within the security of your online banking service at a participating financial institution. This way, the financial institution can identify you and process the transfer instantly. If you do not have access to online banking, contact your financial institution or visit their online banking website to sign up.

Can I send an Interac e-Transfer to a mobile phone number?

Yes. An Interac e-Transfer notification can be sent to a Canadian mobile phone number.

What happens if I send an Interac e-Transfer to a landline?

If you also provided an email address, the recipient will be notified by email. Otherwise, you may be informed that the transfer notification could not be delivered and will be directed to either reclaim your transfer or correct the contact information of your recipient.

I tried sending an Interac e-Transfer notification to a mobile phone number, but received an email and/or text message saying it did not go through. Why?

Always check to make sure you have entered the correct mobile phone number each time you wish to send an Interac e-Transfer. A notification may not be delivered to the recipient if the:

  • Phone number entered is a land line
  • Phone number entered is a non-Canadian mobile phone number
  • Recipient has blocked Interac e-Transfer notifications being sent to his/her mobile phone number
  • Recipient is encountering technical issues with their mobile phone and therefore the message cannot be delivered for technical reasons (e.g. phone is off, mobile network unavailable)
  • Mobile Network Operator does not support all text messages

What is INTERAC e-Transfer?

Interac e-Transfer is one of the fastest and safest ways to send, request and receive money digitally to and from anyone in Canada within the security of your online banking or mobile banking application. Email or text messaging is used to notify the recipient that money has been sent or requested, while the participating financial institutions transfer the funds using established and secure banking procedures.

Where can I use INTERAC e-Transfer?

Interac e-Transfer is available at over 255 Financial Institutions within Canada. You can access it through your bank's online banking or mobile banking application.

What is Send Money?

Send Money is a feature within the Interac e-Transfer service where money can be sent to anyone in Canada within the security of your online banking or a mobile banking application. When money is sent, the recipient will receive a notification via email or text message that someone is sending them money. The recipient will then be required to log into their online or mobile banking application to deposit the funds.

What is Request Money?

Request Money is a feature within the Interac e-Transfer service where money can be requested from anyone in Canada within the security of your online banking or mobile banking application. Money can be requested using an email or text messaging. When the request is fulfilled, the requestor is provided with a notification once the funds are available in their account. Click here for a list of participating financial institutions and to learn more about the Request Money Feature. 

What is Autodeposit?

Autodeposit is a feature within the Interac e-Transfer service where users can register an identifier, such as their email address, to have funds deposited directly into their bank account, without having to answer a security question. Click here for a list of participating financial institutions and to learn more about the Autodeposit feature.

Sending

Which banks are INTERAC e-Transfer participants?

To view the full list of Interac e-Transfer participating financial institutions, click here.

How much does it cost to send an INTERAC e-Transfer?

There may be a fee from your financial institution for using the Interac e-Transfer service. Please check with your financial institution directly.

Are there limits on the amount I can send?

Like most other financial transactions, there are limits on the amount you can send. Each Financial Institution sets send limits through online banking. Please contact your financial institution for more details.

I have a business. Can I send an INTERAC e-Transfer?

Some participating financial institutions offer the Interac e-Transfer service to their small business online banking customers. Please check with your financial institution to find out more.  

How secure is it to send money by email or text message?

You are not sending money by email or text message; only the notification travels over the Internet or over the air to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money. The money always resides safely at a financial institution, and is transferred through existing payment networks that financial institutions have used for years to settle cheques, bank machine deposits and withdrawals.
Security measures have been built into the system, including:

  • Encryption technology
  • Confidential user IDs and passwords issued by financial institutions
  • Secure login process
  • A security question and answer to ensure only the intended recipient receives the money
  • 128-bit browser encryption

How do I cancel an Interac e-Transfer?

To cancel an Interac e-Transfer that you have sent, you must log back in to your financial institutions online banking page. From there you can review your transaction or payment history to select the Interac e-Transfer you wish, and use the cancel option provided. This process will vary by participating financial institution and cancellation fees may occur. Contact your financial institution directly for more information.

How do I send an Interac e-Transfer?

Exact instructions will vary by participating financial institution. Once you are logged in to your online bank account, navigate to the section for Interac e-Transfer and simply follow their instructions to add a recipient and start sending money.

How much does it cost to send and request money using Interac e-Transfer?

There may be a fee from your financial institution for using the Interac e-Transfer service. Please contact your Financial Institution directly.

What is the security question and answer for?

The security question and answer is the shared secret between the sender and recipient of the Interac e-transfer. It is one of the methods for validating the recipient of the money transferred using Interac e-Transfer.

What are the limits for sending an Interac e-Transfer transaction?

Limits for sending an Interac e-Transfer transaction vary by transaction and financial institution. Please contact your financial institution directly.

How will I know when my contact / recipient has received the Interac e-Transfer transaction?

The sender will receive a notification once the contact / recipient has deposited the funds into their bank account.

What happens if I send the Interac e-Transfer to the wrong email address / mobile number?

If you have sent an Interac e-Transfer to the wrong email address or mobile number and the funds have not yet been deposited into a bank account, you can log back into your online banking or mobile banking application and edit the email address or mobile number to the correct one. Alternatively, you can cancel the transaction. Please note that there may be a fee from your financial institution to cancel the transaction. Please contact your financial institution for details.

How do I cancel an Interac e-Transfer transaction? Is there an additional fee?

Exact instructions will vary by participating financial institution. To cancel an Interac e-Transfer transaction, log into your bank's online banking / mobile banking application and go to the transaction history section under Interac e-Transfer. An Interac e-Transfer can only be cancelled if the funds haven't already been deposited. Please note that there may be a fee from your financial institution to cancel the transaction. Please contact your financial institution for details.

How quickly is the Interac e-Transfer transaction sent?

Interac e-Transfer transactions are sent in near real-time to within 30 minutes, depending on your financial institution.

Who do I contact for issues with sending money through Interac e-Transfer?

Please contact your financial institution directly for issues sending money using Interac e-Transfer.

Receiving

How do I deposit an INTERAC e-Transfer?

When someone sends you an Interac e-Transfer, you will receive a notification via email or text message indicating a transfer has been sent to you. The notification includes information about the transfer including:

  • Sender's name
  • Transfer amount
  • The notification also includes a link to deposit your transfer to your bank account.

The fastest way to get your funds is through your financial institution's online or mobile banking service. Simply click the link in the notification, select your financial institution, login to online or mobile banking and deposit the money into the account of your choice. If you cannot click on the link, either cut and paste or type the link into your browser.

If you don't have access to online or mobile banking, contact your financial institution or visit their online banking website to sign up.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. You will be required to register with Interac and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

See our Interac e-Transfer demo

Do I need to bank online?

To deposit a transfer, you can either use online banking or register with your account number on our secure website. The fastest way to deposit an Interac e-Transfer is through online banking at a participating financial institution.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. This option is available when you click the link in the notice you get when receiving an Interac e-Transfer. If you cannot click on the link, either cut and paste or type the link into your browser. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

Can I deposit an INTERAC e-Transfer into a bank account in another country?

Currently the Interac e-Transfer service is only available to those who bank at a Canadian financial institution and have a Canadian currency account. You will not be able to deposit your Interac e-Transfer to a foreign bank account. If you have received an Interac e-Transfer and you do not have a Canadian bank account, ask your sender to cancel the transfer. Once the transfer is cancelled, the funds will be returned to the sender's account. If you are unable to contact your sender, the transfer will expire in approximately 30 days. Once the transfer expires, the sender will receive a notification to reclaim the funds.

Can I deposit an INTERAC e-Transfer on my mobile device?

Yes. Click on the link in the notification message from any web-enabled handset and you will be taken to the mobile gateway page where you can select your financial institution and proceed to deposit your transfer. You can also type the link into any Internet browser and deposit your transfer on any computer.

Does Interac send INTERAC e-Transfer notifications via email and/or text messages?

Yes. Anyone using a web-enabled mobile device can use the link provided in the notification message, login to online or mobile banking, and deposit a transfer. If your mobile device is not web-enabled, or you'd prefer not to deposit your transfer on your mobile device, type the link provided into your browser on your computer to deposit your transfer.

How much does it cost to receive an INTERAC e-Transfer?

There may be a fee from your financial institution for using the Interac e-Transfer service. Please check with your financial institution directly to determine what fees, if any, they may charge for receiving.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still receive transfers to any Canadian bank account. You will need to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

Standard text messaging charges apply.

I received a text message notification from 100001. What does this mean?

100001 is the short code address from which all text Interac e-Transfer notifications originate.

Short codes (also known as short numbers) are special telephone numbers, significantly shorter than full telephone numbers that can be used to address text messages to or from mobile phones. Short codes are designed to be easier to read and remember than normal telephone numbers. Like telephone numbers, short codes are unique to each operator at the technological level.

Standard text messaging charges apply.

I received a text message notification for an INTERAC e-Transfer. I don't want to pay data charges on my mobile phone and/or I cannot access the web. What should I do?

If your mobile phone is not web-enabled, or if you would prefer not to deposit your transfer using your mobile phone, type the link provided into your browser on any computer and follow the instructions to pick up your transfer. Anyone using a web-enabled mobile device can use the link provided in the notification message, login to online or mobile banking and deposit a transfer.

How long will it take to receive the money in my bank account?

Once the notification arrives, you have almost instant access to the money, provided you bank online with one of the participating financial institutions. Click the link that appears in the notification to login to your online banking website and you will be able to access your funds. If you cannot click on the link, cut and paste or type your link into your browser.

If you do not wish to sign up for online banking, or you bank with a financial institution that does not yet offer Interac e-Transfers, you can still receive transfers to any Canadian personal bank account. You will be required to register with Interac by providing your bank account information in order for the money to be deposited into your bank account. A transfer collected this way usually takes 4 - 6 business days to process.

Depending on where you bank, the deposit could take several additional days due to factors such as holiday schedules or manual processing. Smaller, regional financial institutions often take longer to process these transfers.

Also, if you enter any financial information that cannot be verified it can take up to 10 days before your financial institution returns the funds as undeliverable. In this case, we will contact you by email and ask you to correct your account information.

I have a business. Can I receive an INTERAC e-Transfer?

Some participating financial institutions offer the Interac e-Transfer service to their small business online banking customers. Please check with your financial institution to find out more.

How do I decline an incoming Interac e-Transfer?

Please note that this experience will vary by participating financial institution. If your financial institution does not provide you an option to decline the transaction, you can ignore the notifications until the transaction expires (30 days). Upon expiration, funds that are sent will be automatically redeposited into the senders account.

You can decline an incoming Interac e-Transfer by following these steps:

  • Click the link found inside the email or text notification to deposit the funds
  • Select your financial institution to deposit the funds to
  • Login to your financial institution’s mobile /online banking portal
  • Answer the security question
  • Select “decline”
  • You will also have the option to provide a message back to the sender, upon declining

Contact your financial institution directly for more information.

How will I know when someone sends me money?

When someone sends you money using Interac e-Transfer, you will receive a notification through the identifier specified by the sender. Common methods to receive these notifications are email or text messages.

How do I deposit the money received via Interac e-Transfer transaction?

You can deposit the money received via Interac e-Transfer by following the steps within a notification, selecting your financial institution, logging into your online banking or mobile banking application, answering the security question and selecting the bank account to deposit the funds into.

What do I do if I don't know the answer to the Security Question, or I use the wrong answer multiple times?

If you don't know the answer to the security question, contact the sender. If you answer the security question incorrectly more than three times, the transaction will automatically cancel.

How do I reject an Interac e-Transfer transaction if I don't want it?

You can decline the Interac e-Transfer transaction by answering the security question and then declining within your online banking or mobile banking application.

What if my contact sends me the wrong amount?

If your contact sent you the wrong amount, please reach out to them directly. Alternatively, you can answer the security question and decline the transaction with a message that would be sent back to the sender.

How do I know that the Interac e-Transfer notification I received is real?

Always be careful prior to clicking on any links within a notification. Only action on email notifications when you were expecting someone to send you money. If you suspect a notification may be fraudulent, forward the notification to phishing@interac.ca.

What if I receive money using Interac e-Transfer from someone I don't know?

Always be careful prior to clicking on any links within a notification. Only action on email notifications when you were expecting someone to send you money. If you receive a notification you weren't expecting, and you suspect it may be fraudulent, do not click on any links and forward the notification to phishing@interac.ca.

How do I deposit money received from Interac e-Transfer?

When someone sends you money using Interac e-Transfer, you will receive a notification via email or text message indicating money has been sent to you. The notification includes information about the transfer including:

    • Sender's name
    • Transaction amount
    • Link to deposit your money to your bank account

Simply click the link in the notification, select your financial institution, login to your online or mobile banking account and deposit the money into the account of your choice. If you cannot click on the link, either cut and paste or type the link into your browser. For a more efficient way to receive money, you can enable the Autodeposit feature. You can learn more about Autodeposit here. If you don't have access to online or mobile banking, contact your financial institution or visit their online banking website to sign up.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. You will be required to register with Acxsys Corporation and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

How long will it take to receive the money in my bank account?

Once the Interac e-Transfer notification arrives, you have almost instant access to the money, provided you bank online with one of the participating financial institutions. Click the link that appears in the notification to login to your online banking or mobile banking application, answer the security question, select the account to deposit the funds and you will be able to access your money immediately. If you cannot click on the link, cut and paste or type your link into your browser. For a more efficient way to receive money, you can enable the Autodeposit feature. You can learn more about Autodeposit here.

If you do not wish to sign up for online banking, or you bank with a financial institution that does not yet offer Interac e-Transfer, you can still receive transfers to any Canadian personal bank account. You will be required to register with us by providing your bank account information in order for the money to be deposited into your bank account. A transfer collected this way usually takes 4 - 6 business days to process.

If you decide to deposit the money by registering with us, depending on where you bank, the deposit could take several additional days due to factors such as holiday schedules or manual processing. Smaller, regional financial institutions often take longer to process these transactions. Also, if you enter any financial information that cannot be verified it can take up to 10 days before your financial institution returns the funds as undeliverable. In this case, we will contact you by email and ask you to correct your account information.

My bank doesn't offer Interac e-Transfer, how do I deposit the money?

If your financial institution does not yet offer the service, or if you don't bank online, you can still deposit an Interac e-Transfer transaction to any Canadian bank account. This option is available when you click the link in the notification you get when receiving an Interac e-Transfer. If you cannot click on the link, either cut and paste or type the link into your browser. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

Security

I have been offered a job as an e-Transfer agent. Does INTERAC work with e-Transfer businesses?

No. Interac does not hire transfer agents. There have been instances of employment recruitment scams in which Canadian job hunters are hired as agents for "foreign companies". In fact, the job hunters may actually end up being used as "mules" to transfer stolen funds outside of Canada. Anyone who participates, even unknowingly, could be deemed an accomplice to a crime and may be prosecuted. We urge you to fully investigate any such job offers.

How do some of these e-Transfer business scams work?

In the typical scenario, the "employer", very often a foreign-based company, poses as a legitimate company looking on job recruitment websites for an agent to represent the company in Canada. The job is to accept payments from Canadian customers on behalf of the foreign company, and then transfer a portion of the proceeds offshore. The employer indicates that a key qualification for the position is that employees must be online banking customers, able to receive funds electronically, using Interac e-Transfer.

Once the employee receives the funds in his/her account, he/she is given instructions to transfer the money via a funds wire transfer service to a foreign address. As compensation, the employee or "transfer agent" is paid a percentage of the funds received and transferred. This is often a front for an illegal operation and the unwitting employee may be prosecuted for his or her part in this scheme.

How can I tell if this job offer is part of a scam operation? The information I am receiving looks very professional.

In order to appear authentic, fraudsters may present employment agreements, websites and other types of information, for example, a detailed contract, outline of employee job responsibilities, compensation, etc. While, these websites and employment agreements may present an appearance of legitimacy, spelling errors or the use of odd wording may be a sign that the operation is not a legitimate one.

Tips to Protect Yourself

Offers of easy money are often too good to be true. A web-based job that requires you to move funds outside Canada could be a front for an illegal operation. While the opportunity may look appealing, you may end up being subject to criminal prosecution for your role in the operation.

Check any employment-related information for unusual phrasing and look for misspelled words. If you are suspicious, check with local law enforcement.

Stay aware by checking the following sources of information about fraud:

www.phonebusters.com
www.rcmp-grc.gc.ca
www.recol.ca (Reporting Economic Crime Online)
www.fcac.gc.ca (Financial Consumer Agency of Canada)
www.strategis.gc.ca (Industry Canada)

What is email Fraud, Phishing or Spearphishing, SEO poisoning, Twitter, Web surfing, Mobile Apps, SMS phishing?

Phishing is a scam where fraudsters attempt to acquire personal and/or financial information, such as passwords, card numbers, etc., by masquerading as a trustworthy person or business through electronic communications. Phishing is typically carried out using email or an instant message, although phone contact has been used as well.

In some instances, the fraudster sends authentic-looking emails or text messages (smishing) that appear to come from legitimate companies, requesting recipients to disclose personal and/or financial information that is later used to commit fraud.

Be suspicious if you receive a notice for an Interac e-Transfer that you were not expecting. If in doubt, contact the sender to ensure he or she has initiated your transfer.

How secure is Interac e-Transfer?

Interac e-Transfer is one of the safest digital money transfer services in the world. When you send money using Interac e-Transfer, the money is transferred using established and secure banking procedures that financial institutions have used for years to settle cheques, bank machine deposits and withdrawals. Money never travels by email or text - these are simply used to notify you that money was sent or requested, as well as provide instructions to deposit.

Autodeposit

What is Autodeposit?

Autodeposit is a feature within the Interac e-Transfer service that enables users to save time when depositing money into their bank account. When enabled, funds will go directly into a recipient's bank account that is associated with the email address or phone number a sender is transferring money to. The recipient won't need to answer a security question to deposit the funds. Click here to learn more about the Autodeposit feature. 

Is Autodeposit secure?

Yes, the Autodeposit feature of Interac e-Transfer has the same bank-grade security as is standard with the Interac e-Transfer service. Interac e-Transfer is one of the safest digital money transfer services in the world. When you send or request money using Interac e-Transfer, the money is transferred through the established and secure banking procedures that tinancial institutions have used for years to settle cheques, bank machine deposits and withdrawals. Money never travels by email or text - these are simply used to notify you that money was sent or requested, as well as provide instructions to deposit.

How do I register for the Autodeposit feature?

The availability of the Autodeposit feature, along with the experience to register, will vary by financial institution. To access the feature, log into your online or mobile banking application, go to your profile settings for Interac e-Transfer, add an identifier (email address or text) you want associated with the Autodeposit feature and the bank account you want funds to be automatically deposited to. You will receive a notification asking you to verify the Autodeposit registration. Once enabled, when someone sends you funds to the identifier associated with Autodeposit, the money will be deposited directly into your bank account without the need for you to answer a security question. Some financial institutions might also allow for registration of the Autodeposit feature while conducting other Interac e-Transfer transactions. Check with your participating financial institution for further details.

I don't see the ability to register for the Autodeposit feature with my bank. What can I do?

Some financial institutions might not have the availability to enable the Autodeposit feature. Check with your participating financial institution for further details.

I am not receiving the Autodeposit registration verification email. What do I do?

If you have not received the Autodeposit verification email, first check your junk email folder. If you still can't find the notification, you will have to re-register for the feature through your participating financial institution's online banking or mobile banking application.

I have confirmed my Autodeposit registration but it is still not active. What do I do?

There might be temporary issues in activating your Autodeposit registration. Once it is activated, we will notify you. Check with your participating financial institution for further details.

Once I register for the Autodeposit feature, how will I know when someone sends me money?

Each time you receive funds through the Autodeposit feature, a notification will be sent to you by email or text message letting you know that money has been deposited into your bank account.

How many email addresses can I register for the Autodeposit feature?

You can register multiple email addresses, per account, for the Autodeposit feature. However, once an email is registered for the feature, it can't be used again with another account. The exact number of email addresses that can be registered for the Autodeposit feature, per account, depends on each financial institution. Check with your participating financial institution for further details.

How will I tell the sender to use the Autodeposit feature?

You don't have to tell the sender to use the Autodeposit feature. If the sender's participating financial institution is enabled to send to a contact / recipient who is registered for the Autodeposit feature, they will automatically be able to send money to you through the Autodeposit feature.

How can I change the email address for my Autodeposit registration?

To update the email address for an Autodeposit registration, simply go back into your financial institution's Interac e-Transfer settings within your online or mobile banking application to edit the email address. Exact experience will vary by financial institution. Check with your participating financial institution for further details.

How do I deactivate my Autodeposit registration?

To deactivate an Autodeposit registration, simply go back into your financial institution's Interac e-Transfer settings within your online or mobile banking application and deactivate the Autodeposit feature. Exact experience will vary by financial institution. Check with your participating financial institution for further details.

Is the Autodeposit registration permanent?

Autodeposit registrations are permanent as long as the registration is active. Autodeposit registrations might require periodic re-validations due to inactivity. Click here to learn how to deactivate your registration.

Can emails be the only identifier registered for the Autodeposit feature?

Some Financial Institutions might provide the ability to register mobile numbers, along with email addresses, for the Autodeposit feature. Check with your participating financial institution for further details.

I have closed my bank account that had a registration for the Autodeposit feature. Will I keep receiving money?

No, you will not. We work with your participating financial institution to ensure that if an account is closed, the Autodeposit registration is deactivated and no more funds will be deposited.

I am trying to register for the Autodeposit feature but it says that my email or mobile phone number is not available to be registered. What does this mean?

If you are unable to register for Autodeposit with an email address or mobile number, it may be active with an existing Autodeposit registration. If you didn't previously register your email address or mobile number for the Autodeposit feature, please contact your financial institution immediately to investigate.

I am trying to register my email or mobile phone number for Autodeposit at multiple Financial Institutions but it won't let me. Why?

The Autodeposit feature enables registration of multiple email addresses or mobile phone numbers to one bank account. However, once an email address or mobile number has been at registered at for one bank account, it can't be registered with another.

When I select or add a recipient to send money to, it states that they have Autodeposit enabled. What is that?

Autodeposit is a feature within the Interac e-Transfer service that enables users to receive funds directly into a bank account without having to answer a security auestion and answer. When activated, funds will go directly into a recipient's bank account that is associated with the email address or phone number a sender is transferring money to. Click here to learn more. 

How will I know if my contact / recipient has the Autodeposit feature enabled?

Senders will know if their contact / recipient has the Autodeposit feature enabled when they are creating the money transfer. Depending on the financial institution, you might also know if your contact / recipient has Autodeposit enabled by reviewing the Interac e-Transfer contact / recipient list.

The security question and answer don't appear anymore, can I still transfer money?

Yes, a security question and answer will no longer appear if the person you are sending money to has Autodeposit enabled.

You will know if your contact / recipient has the Autodeposit feature enabled when you are creating the transfer. Depending on the financial institution, you might also know if your contact / recipient has Autodeposit enabled by reviewing your Interac e-Transfer contact / recipient list.

Can I add a security question and answer for the transfer for someone who has the Autodeposit feature enabled?

No, if the contact / recipient has enabled the Autodeposit feature, they have chosen to receive Interac e-Transfer transactions directly into their bank account without the need to answer a security question.

Are there different limits when sending an Interac e-Transfer transaction contact / recipient that is registered for Autodeposit?

No, the Autodeposit feature of Interac e-Transfer has the existing limits for sending and receiving funds. Limits for sending money with a Interac e-Transfer vary by transaction and financial institution. Please contact your Financial Institution directly.

Why am I seeing a name for my contact / recipient being prompted by my Financial Institution if this is who I am trying to send money to?

When you send money to a contact / recipient who has enabled the Autodeposit feature, your financial institution will prompt the recipient's name to ensure that you are sending funds to the intended contact / recipient.

Will I be notified when the funds have been received by my contact / recipient?

Yes, once the funds are successfully deposited into the contact / recipient's account via the Autodeposit feature, you will receive a confirmation notification.

Can I cancel the Interac e-Transfer transaction when it is going to the contact / recipient that is registered for Autodeposit?

Interac e-Transfer transactions can only be cancelled if they haven't already been deposited. Please note that there may be a fee from your financial institution to cancel the transaction. To cancel an Interac e-Transfer transaction, go into your banks' online banking / mobile banking application and locate the pending transfer in the Interac e-Transfer transaction history. Exact instructions for cancelling a transfer will vary by participating financial institution. If you have any questions about cancelling your transfer, please contact your financial institution directly.

I have registered for the Autodeposit feature. How will I know when I have received money?

Each time you receive funds through the Autodeposit feature, a notification will be sent to you letting you know money was sent to you, by whom and the amount deposited into your account.

Why do I still have to answer the security question, after registering for the Autodeposit feature?

Not all financial institutions have the ability to leverage the Autodeposit feature to send funds to registered contacts / recipients. There might be instances of having to answer the security question even once you have registered for the Autodeposit feature.

I used to be registered for the Autodeposit feature but it is no longer active. How can I re-activate my registration?

To re-activate your Autodeposit registration, go back into your financial institution's Interac e-Transfer Autodeposit registration settings and re-register. The experience to register, will vary by financial institution.

Can I receive notifications to an email that is not registered for Autodeposit?

Yes, if your financial institution has enabled the ability to be notify through other emails, you can be notified each time you receive funds through your Autodeposit registration, to another email of your preference.

Request Money

How do I request money using Interac e-Transfer?

Exact instructions will vary by participating financial institution. One you are logged in to your online banking or mobile banking app, go to Interac e-Transfer and select Request Money. Simply follow their instructions to add a contact and the amount of money you are requesting. You can also view our Interac e-Transfer Request Money here.

How do I edit a Request?

To edit a request for money, log back in to your financial institution's online or mobile banking application, go to your payment history and select the Interac e-Transfer transaction you wish to edit. Use the edit option provided to make the change. This process will vary by participating financial institution and cancellation fees may occur. Please note that you cannot edit a request once it has been fulfilled. Contact your financial institution directly for more information.

How do I cancel a Request?

To cancel a request for money, log into your financial institution's online or mobile banking application, go to payment history and select the Interac e-Transfer transaction you wish to cancel. Use the option provided to cancel the request for money. This process will vary by participating financial institution and cancellation fees may occur. Please note that you cannot cancel a request once it has been fulfilled. Contact your financial institution directly for more information.

Are there limits for requesting money using Interac e-Transfer?

Like most other financial transactions, there are limits on the amount you can request. Each financial institution sets their own request limits. Please contact your financial institution for more details.

How do I cancel a Request?

To cancel a request for money, log into your financial institution's online or mobile banking application, go to payment history and select the Interac e-Transfer transaction you wish to cancel. Use the option provided to cancel the request for money. This process will vary by participating financial institution and cancellation fees may occur. Please note that you cannot cancel a request once it has been fulfilled. Contact your financial institution directly for more information.

Can I attach an invoice while requesting money?

At this stage, you cannot attach an invoice when requesting money through Interac e-Transfer. Alternatively, you can include an invoice number and invoice due date within the request for money transaction. Please note that this experience will vary by participating financial institution. Check with your participating financial institution for further details.

Who can I request money from?

You can request money from anyone with an email address or mobile number who has access to online banking or mobile banking at a Canadian financial institution. Please note that each financial institution has the ability to enable the feature for their account holders and this experience will vary by participating financial institution.

How is the contact notified when a request for money is sent to them?

Similar to sending money via Interac e-Transfer, when you request money through Interac e-Transfer, the recipient / contact will receive a notification to the email address or mobile number you have prescribed for them.

Are there reminder notifications for outstanding requests?

Yes, outstanding requests have automated reminder notifications that are sent to your contact. The frequency of the reminder notifications is determined by each financial institution. Some Financial Institutions might also provide you with the ability to manually re-notify the contact, as reminder. To manually remind your contact, you must log back in to your financial institution's online banking or mobile banking application. From there you can review your transaction or payment history to select the Interac e-Transfer transaction you wish, and use re-notify option provided. This process will vary by participating financial institution. Contact your financial institution directly for more information.

How long are outstanding requests valid for?

The validity for outstanding requests differs by financial institution. Additionally, if the request for money has a due date, the validity of the request will be as per the due date. Contact your financial institution directly for more information.

How is the request for money fulfilled?

The request for money is fulfilled by your contact through online banking or mobile banking application by sending an Interac e-Transfer transaction.

Will I be notified once the request has been fulfilled?

Yes, once the request for money has been fulfilled, you will be receive a notification once the funds are available in your account.

Once the request has been fulfilled, how long will it take for me to receive the money?

Money being sent in response to a request for money will take the same time as a regular Interac e-Transfer transaction. Most notifications will be sent in near real-time to within 30 minutes. Once the Interac e-Transfer notification arrives, you will have instant access to the money.

Who can request money?

The availability of the Request Money feature is dependent on each financial institution. Click here for a full list of participating financial institutions. Contact your financial institution directly for more information.

How do I fulfill an Interac e-Transfer request for money?

If you have received a request for money, click the link that appears in the notification to login to your online banking or mobile banking application. From there, you can fulfill the request by choosing the account for the funds to be withdrawn from. The requestor will receive a notification from Interac e-Transfer once the funds are deposited into their account.

I received an Interac e-Transfer request for money but my bank isn't listed as a supporting Financial Institution. What can I do?

If your Financial Institution isn't supporting the Request Money feature, you can decline the request with a message to the requestor and they would be notified of the same. Alternatively, you can also send a regular Interac e-Transfer transaction to the requestor, in lieu of fulfilling the request for money.

Why isn't my Financial Institution available to fulfill a request for money?

We are actively working with financial institutions to enable them for the Request Money feature. Check back here periodically to see if your financial institution has enabled the Request Money feature.

Can I decline a request?

Yes, you can decline a request for money by selecting the decline option within the notification of the fulfillment page. If you provide a reason for declining the request, the same will be conveyed to the requestor.

Can I block a Requestor from requesting funds from me?

Yes, you can opt-out of receiving requests from a particular requestor, or of the service completely, by selecting the opt-out option on the fulfillment page. You can also opt-in to receive requests from a particular individual, or for the service, by managing your preferences through your financial institution's online banking or mobile banking application. Simply navigate to the INTERAC e-Transfer settings or click here. Please note this experience will vary by participating financial institution.

Can I opt-out of the Request Money feature?

Yes, you can opt-out of receiving requests from a particular requestor or of the service completely, by selecting the opt-out option on the fulfillment page. You can also opt-in to receive requests from a particular individual, or for the service, by managing your preference through your financial institution's online banking or mobile banking application. Simply navigate to the Interac e-Transfer settings or by clicking click here. Please note this experience will vary by participating financial institution.

How do I know when the request for money might be spam?

Only click on links within notifications if you were expecting to pay someone. For Request Money, the Requestor's name will be displayed within the notification. If you weren't expecting that particular Requestor to request funds from you, reportit as spam. You can report spam to phishing@interac.ca.

How can I see who I blocked receiving requests from?

You can view who you have blocked from sending you requests for money by managing your preferences within your Financial Institution's online banking or mobile banking application. Simply navigate to the Interac e-Transfer settings or click here. Please note this experience will vary by participating financial institution.

The Interac e-Transfer request for money has a due date, what happens if I miss it?

If you miss the due date for the request transaction, the request will expire and you will no longer be able to fulfill the request.

Why didn't I have to enter a security question and answer when I was fulfilling a request?

When fulfilling a request for money, you don't need to enter a security question because the security question is a shared secret between the sender and recipient of an Interac e-Transfer transaction. With the Request Money feature, once you fulfill the request, the funds are directly deposited into the requestor's account without requiring them to manually deposit the funds into their account.

The Interac e-Transfer request for money was for more than I can fulfill. What can I do?

If the request for money was more than your limit to send funds, you can decline the request with a message to the requestor. The requestor will be notified of the same.

How long will it take for the money to be received by the requestor?

Money being sent in response to a request for money will take the same time as a regular Interac e-Transfer transaction. Most notificaitons will be sent in near real-time to within 30 minutes. Once the Interac e-Transfer notification arrives, you will have instant access to the money.