Interac - FAQs

If you reach the confirmation screen, and receive a confirmation number, you can be sure your payment was completed. If you confirmed your payment in online banking, but did not get redirected to a confirmation page at the online retailer website, then there was a technical problem.

One of two things may have happened:

  1. The online retailer received your payment but for some reason you were unable to see the confirmation page.
  2. The online retailer was not able to receive your payment.

You can often determine that it was case (1.) if the online retailer sends you a confirmation email, or allows you to check your order history on their website. In case (2.), the funds will be (in most cases) re-credited to your bank account within minutes.

If you are uncertain, contact the online retailer to ask whether your order has been processed.