Interac - FAQs

How do I request money using Interac e-Transfer?

Exact instructions will vary by participating financial institution. One you are logged in to your online banking or mobile banking app, go to Interac e-Transfer and select Request Money. Simply follow their instructions to add a contact and the amount of money you are requesting. You can also view our Interac e-Transfer Request Money here.

How do I edit a Request?

To edit a request for money, log back in to your financial institution's online or mobile banking application, go to your payment history and select the Interac e-Transfer transaction you wish to edit. Use the edit option provided to make the change. This process will vary by participating financial institution and cancellation fees may occur. Please note that you cannot edit a request once it has been fulfilled. Contact your financial institution directly for more information.

How do I cancel a Request?

To cancel a request for money, log into your financial institution's online or mobile banking application, go to payment history and select the Interac e-Transfer transaction you wish to cancel. Use the option provided to cancel the request for money. This process will vary by participating financial institution and cancellation fees may occur. Please note that you cannot cancel a request once it has been fulfilled. Contact your financial institution directly for more information.

Are there limits for requesting money using Interac e-Transfer?

Like most other financial transactions, there are limits on the amount you can request. Each financial institution sets their own request limits. Please contact your financial institution for more details.

How do I cancel a Request?

To cancel a request for money, log into your financial institution's online or mobile banking application, go to payment history and select the Interac e-Transfer transaction you wish to cancel. Use the option provided to cancel the request for money. This process will vary by participating financial institution and cancellation fees may occur. Please note that you cannot cancel a request once it has been fulfilled. Contact your financial institution directly for more information.

Can I attach an invoice while requesting money?

At this stage, you cannot attach an invoice when requesting money through Interac e-Transfer. Alternatively, you can include an invoice number and invoice due date within the request for money transaction. Please note that this experience will vary by participating financial institution. Check with your participating financial institution for further details.

Who can I request money from?

You can request money from anyone with an email address or mobile number who has access to online banking or mobile banking at a Canadian financial institution. Please note that each financial institution has the ability to enable the feature for their account holders and this experience will vary by participating financial institution.

How is the contact notified when a request for money is sent to them?

Similar to sending money via Interac e-Transfer, when you request money through Interac e-Transfer, the recipient / contact will receive a notification to the email address or mobile number you have prescribed for them.

Are there reminder notifications for outstanding requests?

Yes, outstanding requests have automated reminder notifications that are sent to your contact. The frequency of the reminder notifications is determined by each financial institution. Some Financial Institutions might also provide you with the ability to manually re-notify the contact, as reminder. To manually remind your contact, you must log back in to your financial institution's online banking or mobile banking application. From there you can review your transaction or payment history to select the Interac e-Transfer transaction you wish, and use re-notify option provided. This process will vary by participating financial institution. Contact your financial institution directly for more information.

How long are outstanding requests valid for?

The validity for outstanding requests differs by financial institution. Additionally, if the request for money has a due date, the validity of the request will be as per the due date. Contact your financial institution directly for more information.

How is the request for money fulfilled?

The request for money is fulfilled by your contact through online banking or mobile banking application by sending an Interac e-Transfer transaction.

Will I be notified once the request has been fulfilled?

Yes, once the request for money has been fulfilled, you will be receive a notification once the funds are available in your account.

Once the request has been fulfilled, how long will it take for me to receive the money?

Money being sent in response to a request for money will take the same time as a regular Interac e-Transfer transaction. Most notifications will be sent in near real-time to within 30 minutes. Once the Interac e-Transfer notification arrives, you will have instant access to the money.

Who can request money?

The availability of the Request Money feature is dependent on each financial institution. Click here for a full list of participating financial institutions. Contact your financial institution directly for more information.

How do I fulfill an Interac e-Transfer request for money?

If you have received a request for money, click the link that appears in the notification to login to your online banking or mobile banking application. From there, you can fulfill the request by choosing the account for the funds to be withdrawn from. The requestor will receive a notification from Interac e-Transfer once the funds are deposited into their account.

I received an Interac e-Transfer request for money but my bank isn't listed as a supporting Financial Institution. What can I do?

If your Financial Institution isn't supporting the Request Money feature, you can decline the request with a message to the requestor and they would be notified of the same. Alternatively, you can also send a regular Interac e-Transfer transaction to the requestor, in lieu of fulfilling the request for money.

Why isn't my Financial Institution available to fulfill a request for money?

We are actively working with financial institutions to enable them for the Request Money feature. Check back here periodically to see if your financial institution has enabled the Request Money feature.

Can I decline a request?

Yes, you can decline a request for money by selecting the decline option within the notification of the fulfillment page. If you provide a reason for declining the request, the same will be conveyed to the requestor.

Can I block a Requestor from requesting funds from me?

Yes, you can opt-out of receiving requests from a particular requestor, or of the service completely, by selecting the opt-out option on the fulfillment page. You can also opt-in to receive requests from a particular individual, or for the service, by managing your preferences through your financial institution's online banking or mobile banking application. Simply navigate to the INTERAC e-Transfer settings or click here. Please note this experience will vary by participating financial institution.

Can I opt-out of the Request Money feature?

Yes, you can opt-out of receiving requests from a particular requestor or of the service completely, by selecting the opt-out option on the fulfillment page. You can also opt-in to receive requests from a particular individual, or for the service, by managing your preference through your financial institution's online banking or mobile banking application. Simply navigate to the Interac e-Transfer settings or by clicking click here. Please note this experience will vary by participating financial institution.

How do I know when the request for money might be spam?

Only click on links within notifications if you were expecting to pay someone. For Request Money, the Requestor's name will be displayed within the notification. If you weren't expecting that particular Requestor to request funds from you, reportit as spam. You can report spam to phishing@interac.ca.

Who can I report spam to?

You can report spam to phishing@interac.ca.

How can I see who I blocked receiving requests from?

You can view who you have blocked from sending you requests for money by managing your preferences within your Financial Institution's online banking or mobile banking application. Simply navigate to the Interac e-Transfer settings or click here. Please note this experience will vary by participating financial institution.

The Interac e-Transfer request for money has a due date, what happens if I miss it?

If you miss the due date for the request transaction, the request will expire and you will no longer be able to fulfill the request.

Why didn't I have to enter a security question and answer when I was fulfilling a request?

When fulfilling a request for money, you don't need to enter a security question because the security question is a shared secret between the sender and recipient of an Interac e-Transfer transaction. With the Request Money feature, once you fulfill the request, the funds are directly deposited into the requestor's account without requiring them to manually deposit the funds into their account.

The Interac e-Transfer request for money was for more than I can fulfill. What can I do?

If the request for money was more than your limit to send funds, you can decline the request with a message to the requestor. The requestor will be notified of the same.

How long will it take for the money to be received by the requestor?

Money being sent in response to a request for money will take the same time as a regular Interac e-Transfer transaction. Most notificaitons will be sent in near real-time to within 30 minutes. Once the Interac e-Transfer notification arrives, you will have instant access to the money.