Interac - FAQs

What is Autodeposit?

Autodeposit is a feature within the Interac e-Transfer service that enables users to save time when depositing money into their bank account. When enabled, funds will go directly into a recipient's bank account that is associated with the email address or phone number a sender is transferring money to. The recipient won't need to answer a security question to deposit the funds. Click here to learn more about the Autodeposit feature. 

Is Autodeposit secure?

Yes, the Autodeposit feature of Interac e-Transfer has the same bank-grade security as is standard with the Interac e-Transfer service. Interac e-Transfer is one of the safest digital money transfer services in the world. When you send or request money using Interac e-Transfer, the money is transferred through the established and secure banking procedures that tinancial institutions have used for years to settle cheques, bank machine deposits and withdrawals. Money never travels by email or text - these are simply used to notify you that money was sent or requested, as well as provide instructions to deposit.

How do I register for the Autodeposit feature?

The availability of the Autodeposit feature, along with the experience to register, will vary by financial institution. To access the feature, log into your online or mobile banking application, go to your profile settings for Interac e-Transfer, add an identifier (email address or text) you want associated with the Autodeposit feature and the bank account you want funds to be automatically deposited to. You will receive a notification asking you to verify the Autodeposit registration. Once enabled, when someone sends you funds to the identifier associated with Autodeposit, the money will be deposited directly into your bank account without the need for you to answer a security question. Some financial institutions might also allow for registration of the Autodeposit feature while conducting other Interac e-Transfer transactions. Check with your participating financial institution for further details.

I don't see the ability to register for the Autodeposit feature with my bank. What can I do?

Some financial institutions might not have the availability to enable the Autodeposit feature. Check with your participating financial institution for further details.

I am not receiving the Autodeposit registration verification email. What do I do?

If you have not received the Autodeposit verification email, first check your junk email folder. If you still can't find the notification, you will have to re-register for the feature through your participating financial institution's online banking or mobile banking application.

I have confirmed my Autodeposit registration but it is still not active. What do I do?

There might be temporary issues in activating your Autodeposit registration. Once it is activated, we will notify you. Check with your participating financial institution for further details.

I have registered for Autodeposit but I still receive Interac e-Transfer transactions that require me to manually deposit transfers by answering a Security Question & Answer. Why?

Not all financial institutions have the ability to send funds to registered contacts / recipients who have the Autodeposit feature turned on.

Once I register for the Autodeposit feature, how will I know when someone sends me money?

Each time you receive funds through the Autodeposit feature, a notification will be sent to you by email or text message letting you know that money has been deposited into your bank account.

How many email addresses can I register for the Autodeposit feature?

You can register multiple email addresses, per account, for the Autodeposit feature. However, once an email is registered for the feature, it can't be used again with another account. The exact number of email addresses that can be registered for the Autodeposit feature, per account, depends on each financial institution. Check with your participating financial institution for further details.

How will I tell the sender to use the Autodeposit feature?

You don't have to tell the sender to use the Autodeposit feature. If the sender's participating financial institution is enabled to send to a contact / recipient who is registered for the Autodeposit feature, they will automatically be able to send money to you through the Autodeposit feature.

How can I change the email address for my Autodeposit registration?

To update the email address for an Autodeposit registration, simply go back into your financial institution's Interac e-Transfer settings within your online or mobile banking application to edit the email address. Exact experience will vary by financial institution. Check with your participating financial institution for further details.

How do I deactivate my Autodeposit registration?

To deactivate an Autodeposit registration, simply go back into your financial institution's Interac e-Transfer settings within your online or mobile banking application and deactivate the Autodeposit feature. Exact experience will vary by financial institution. Check with your participating financial institution for further details.

Is the Autodeposit registration permanent?

Autodeposit registrations are permanent as long as the registration is active. Autodeposit registrations might require periodic re-validations due to inactivity. Click here to learn how to deactivate your registration.

Can emails be the only identifier registered for the Autodeposit feature?

Some Financial Institutions might provide the ability to register mobile numbers, along with email addresses, for the Autodeposit feature. Check with your participating financial institution for further details.

I have closed my bank account that had a registration for the Autodeposit feature. Will I keep receiving money?

No, you will not. We work with your participating financial institution to ensure that if an account is closed, the Autodeposit registration is deactivated and no more funds will be deposited.

I am trying to register for the Autodeposit feature but it says that my email or mobile phone number is not available to be registered. What does this mean?

If you are unable to register for Autodeposit with an email address or mobile number, it may be active with an existing Autodeposit registration. If you didn't previously register your email address or mobile number for the Autodeposit feature, please contact your financial institution immediately to investigate.

I am trying to register my email or mobile phone number for Autodeposit at multiple Financial Institutions but it won't let me. Why?

The Autodeposit feature enables registration of multiple email addresses or mobile phone numbers to one bank account. However, once an email address or mobile number has been at registered at for one bank account, it can't be registered with another.

When I select or add a recipient to send money to, it states that they have Autodeposit enabled. What is that?

Autodeposit is a feature within the Interac e-Transfer service that enables users to receive funds directly into a bank account without having to answer a security auestion and answer. When activated, funds will go directly into a recipient's bank account that is associated with the email address or phone number a sender is transferring money to. Click here to learn more. 

How will I know if my contact / recipient has the Autodeposit feature enabled?

Senders will know if their contact / recipient has the Autodeposit feature enabled when they are creating the money transfer. Depending on the financial institution, you might also know if your contact / recipient has Autodeposit enabled by reviewing the Interac e-Transfer contact / recipient list.

The security question and answer don't appear anymore, can I still transfer money?

Yes, a security question and answer will no longer appear if the person you are sending money to has Autodeposit enabled.

You will know if your contact / recipient has the Autodeposit feature enabled when you are creating the transfer. Depending on the financial institution, you might also know if your contact / recipient has Autodeposit enabled by reviewing your Interac e-Transfer contact / recipient list.

Can I add a security question and answer for the transfer for someone who has the Autodeposit feature enabled?

No, if the contact / recipient has enabled the Autodeposit feature, they have chosen to receive Interac e-Transfer transactions directly into their bank account without the need to answer a security question.

Are there different limits when sending an Interac e-Transfer transaction contact / recipient that is registered for Autodeposit?

No, the Autodeposit feature of Interac e-Transfer has the existing limits for sending and receiving funds. Limits for sending money with a Interac e-Transfer vary by transaction and financial institution. Please contact your Financial Institution directly.

Why am I seeing a name for my contact / recipient being prompted by my Financial Institution if this is who I am trying to send money to?

When you send money to a contact / recipient who has enabled the Autodeposit feature, your financial institution will prompt the recipient's name to ensure that you are sending funds to the intended contact / recipient.

Will I be notified when the funds have been received by my contact / recipient?

Yes, once the funds are successfully deposited into the contact / recipient's account via the Autodeposit feature, you will receive a confirmation notification.

Can I cancel the Interac e-Transfer transaction when it is going to the contact / recipient that is registered for Autodeposit?

Interac e-Transfer transactions can only be cancelled if they haven't already been deposited. Please note that there may be a fee from your financial institution to cancel the transaction. To cancel an Interac e-Transfer transaction, go into your banks' online banking / mobile banking application and locate the pending transfer in the Interac e-Transfer transaction history. Exact instructions for cancelling a transfer will vary by participating financial institution. If you have any questions about cancelling your transfer, please contact your financial institution directly.

I have registered for the Autodeposit feature. How will I know when I have received money?

Each time you receive funds through the Autodeposit feature, a notification will be sent to you letting you know money was sent to you, by whom and the amount deposited into your account.

Why do I still have to answer the security question, after registering for the Autodeposit feature?

Not all financial institutions have the ability to leverage the Autodeposit feature to send funds to registered contacts / recipients. There might be instances of having to answer the security question even once you have registered for the Autodeposit feature.

I used to be registered for the Autodeposit feature but it is no longer active. How can I re-activate my registration?

To re-activate your Autodeposit registration, go back into your financial institution's Interac e-Transfer Autodeposit registration settings and re-register. The experience to register, will vary by financial institution.

Can I receive notifications to an email that is not registered for Autodeposit?

Yes, if your financial institution has enabled the ability to be notify through other emails, you can be notified each time you receive funds through your Autodeposit registration, to another email of your preference.