Interac - FAQs

Which banks are INTERAC e-Transfer participants?

To view the full list of Interac e-Transfer participating financial institutions, click here.

How much does it cost to send an INTERAC e-Transfer?

There may be a fee from your financial institution for using the Interac e-Transfer service. Please check with your financial institution directly.

Are there limits on the amount I can send?

Like most other financial transactions, there are limits on the amount you can send. Each Financial Institution sets send limits through online banking. Please contact your financial institution for more details.

I have a business. Can I send an INTERAC e-Transfer?

Some participating financial institutions offer the Interac e-Transfer service to their small business online banking customers. Please check with your financial institution to find out more.  

How secure is it to send money by email or text message?

You are not sending money by email or text message; only the notification travels over the Internet or over the air to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money. The money always resides safely at a financial institution, and is transferred through existing payment networks that financial institutions have used for years to settle cheques, bank machine deposits and withdrawals.
Security measures have been built into the system, including:

  • Encryption technology
  • Confidential user IDs and passwords issued by financial institutions
  • Secure login process
  • A security question and answer to ensure only the intended recipient receives the money
  • 128-bit browser encryption

How do I cancel an Interac e-Transfer?

To cancel an Interac e-Transfer that you have sent, you must log back in to your financial institutions online banking page. From there you can review your transaction or payment history to select the Interac e-Transfer you wish, and use the cancel option provided. This process will vary by participating financial institution and cancellation fees may occur. Contact your financial institution directly for more information.

How do I send an Interac e-Transfer?

Exact instructions will vary by participating financial institution. Once you are logged in to your online bank account, navigate to the section for Interac e-Transfer and simply follow their instructions to add a recipient and start sending money.

How much does it cost to send and request money using Interac e-Transfer?

There may be a fee from your financial institution for using the Interac e-Transfer service. Please contact your Financial Institution directly.

What is the security question and answer for?

The security question and answer is the shared secret between the sender and recipient of the Interac e-transfer. It is one of the methods for validating the recipient of the money transferred using Interac e-Transfer.

What are the limits for sending an Interac e-Transfer transaction?

Limits for sending an Interac e-Transfer transaction vary by transaction and financial institution. Please contact your financial institution directly.

How will I know when my contact / recipient has received the Interac e-Transfer transaction?

The sender will receive a notification once the contact / recipient has deposited the funds into their bank account.

What happens if I send the Interac e-Transfer to the wrong email address / mobile number?

If you have sent an Interac e-Transfer to the wrong email address or mobile number and the funds have not yet been deposited into a bank account, you can log back into your online banking or mobile banking application and edit the email address or mobile number to the correct one. Alternatively, you can cancel the transaction. Please note that there may be a fee from your financial institution to cancel the transaction. Please contact your financial institution for details.

How do I cancel an Interac e-Transfer transaction? Is there an additional fee?

Exact instructions will vary by participating financial institution. To cancel an Interac e-Transfer transaction, log into your bank's online banking / mobile banking application and go to the transaction history section under Interac e-Transfer. An Interac e-Transfer can only be cancelled if the funds haven't already been deposited. Please note that there may be a fee from your financial institution to cancel the transaction. Please contact your financial institution for details.

How quickly is the Interac e-Transfer transaction sent?

Interac e-Transfer transactions are sent in near real-time to within 30 minutes, depending on your financial institution.

Who do I contact for issues with sending money through Interac e-Transfer?

Please contact your financial institution directly for issues sending money using Interac e-Transfer.